Step 1 of 5 20% The questionnaire is completed on Date Format: DD slash MM slash YYYY The questionnaire is completedby the userWith the help of family members or acquaintanceswith the help of an operatorBlood test points usedMedaInverigoBovisioBellagioLazzateBrennaCogliateSexMaleFemaleAge (in years)NationalityItalianEuropeanExtra-EuropeanSchoolingNoneCompulsory schoolingHigh SchoolBachelor's degree/other university degreeProfessionHousewifeRetired personStudent(s)UnemployedWorkerEmployeeTraderExecutiveFreelancerMoreWhat motivations made you choose Alpha Lab? How satisfied are you with the ADMINISTRATIVE ACCEPTANCE AND TICKET PAYMENT SERVICE:Waiting times at the counterNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedCourtesy of operatorsNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedClarity of information provided by secretariesNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the ACCESSIBILITY, CONFORT, and CLEANLINESS OF THE ENVIRONMENTS:Accessibility to the facilityNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedComfort of the waiting roomNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedCleaning of environmentsNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the RESPECT OF THE SCHEDULED HOURS:Waiting time between check-in and pick-upNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the ATTENTION RECEIVED FROM THE STAFF:Courtesy of the staffNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedWillingness to provide clarification by staffNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the CLARITY AND COMPLETENESS OF THE INFORMATION AND EXPLANATIONS RECEIVEDAvailability of a manager to provide clarificationNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedClarity and completeness of information received from managersNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the ATTENTION RECEIVED FROM HEALTHCARE STAFF.Carefulness in the execution of the blood test by health care staffNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedCourtesy of doctors/nurses who are taking samplesNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedAvailability of a health officer to provide clarificationNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedHow satisfied are you with the RESPECT FOR PERSONAL CONFIDENTIALITY: Respect for confidentialityNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfied Overall service satisfaction levelNo responseNot at all satisfiedUnsatisfiedQuite satisfiedModerately satisfiedVery satisfiedVery much satisfiedExtremely satisfiedWould you recommend this laboratory to others?No responseNoNot muchQuiteYesVeryDefinitely yesAbsolutely yes Information of the services performed, the ability to fill out a form for quick access to admission, and the ability to download one's reports via special password given at the time of admission are available on this website Have you ever viewed our WEBSITE?YesNoHave you ever taken advantage of the form for facilitated access to acceptance?YesNoIf you used the form for facilitated access to the acceptance how satisfied are you with the service provided?LittleQuiteVeryNot usedHave you ever downloaded your reports through our website, with special password given to you at the time of admission?NoYesIf you have downloaded your reports through the site, how satisfied are you with the service provided?LittleQuiteVeryNot used Your experienceIf you have already had examinations at this facility, do you find the service to beWorsenedSameImprovedRemarks and suggestions
